Support
How can we help?
Find quick answers below. If you need more help with Hyre not Fyre, you can reach us at any time.
Common questions
I can't sign in.
Try signing in with the same method you used to sign up (Google or email and password). If you use email and password, use the Forgot password link on the sign-in screen to reset it. Still stuck? Contact us with the email address on your account.
How do I edit my profile?
Open the Profile tab, update your details, and tap Save Profile at the bottom.
How do I get the Verified badge?
On your Profile page, find Identity Verification and tap Get Verified. The quick ID check is done by Stripe, is optional, and we only receive the pass or fail result.
How do I turn off AI features?
On your Profile page, use the AI Features switch to turn off the Festival Coach, AI digest posts and automated job-match emails.
How do I report a member or a problem?
Open the member's profile and use the Report option. Reports go to our administrators and are not shown to the person reported.
How do I delete my account and data?
On your Profile page, scroll to the Danger Zone and tap Delete Account. This permanently deletes your profile, posts, listings, messages and group memberships.
I have a question about Premium or a payment.
You can see plans on the Pricing page. For billing questions, contact us and include the email address on your account.
Policies
Read our Privacy Policy and Terms of Service.